INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES ON COMMERCIAL BANKS’ CUSTOMERS SATISFACTION IN EDO STATE, NIGERIA

TABLE OF CONTENTS                                                                                                             Page TITLE PAGE                                                                                                             i APPROVAL PAGE                                                                                                   ii CERTIFICATION                                                                                                     iii DEDICATION                                                                                                           iv ACKNOWLEDGEMENTS                                                                                       v TABLE OF CONTENTS                                                                                           vi LIST OF TABLES                                                                                                     vii LIST OF FIGURES                                                                                                   viii ABSTRACT                                                                                                               ix CHAPTER ONE: INTRODUCTION                                                                    Background of the Study                                                                                           1 Statement of the Problem                                                                                           17 Purpose of the Study                                                                                      […]

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