SERVICE DELIVERY AS AN INSTRUMENT OF ACCESSING COMPETITIVE ADVANTAGE IN MARKETING (A STUDY OF ZAIN NIGERIA PLC)

  ABSTRACT This project examined the role service delivery in accessing completive advantage in marketing – using specifically Airtel Nigeria Plc. Thus, the project had the following as object (i) to determine what constitutes effective customer service for a typical service – oriented telecoms company like Airtel Nigeria, (ii) to examine the roles that marketing […]

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SMALL GOVERNMENT AND BETTER SERVICE DELIVERY IN LIBERIA: AN APPRAISAL OF THE 2008 CIVIL SERVICE REFORM

TABLE OF CONTENTS Content Page Title page i Certification ii Dedication iii Acknowledgements iv Abstract v Table of Contents vi List of Tables ix List of Figures x CHAPTER ONE: INTRODUCTION 1.1 Background to the Study 1 1.2 Statement of the Problem 3 1.3 Objective of the Study 4 1.4 Research Questions 4 1.5 Justification […]

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MANPOWER PLANNING, WORK ENVIRONMENT AND SERVICE DELIVERY IN OGUN STATE HOSPITAL MANAGEMENT BOARD

TABLE OF CONTENTS Content Page Title Page i Certification ii Dedication iii Acknowledgements iv Abstract v Table of Contents vi List of Tables ix List of Figures x List of Appendices xi CHAPTER ONE: INTRODUCTION 1.1 Background to the Study 1 1.2 Statement of the Problem 3 1.3 Objective of the Study 5 1.4 Research […]

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