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EVALUATING THE EFFECT OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS ON THE PERFORMANCE OF COMMERCIAL BANKS IN SOUTH-WEST NIGERIA

Business Administration & Management Project Topics

ABSTRACT

This study seeks to evaluate the effect of enterprise resource planning (ERP) systems on the performance of commercial banks in South-west Nigeria. The study objectives are to evaluate the impact of ERP systems on the performance of commercial banks in southwest Nigeria; determine the impact of the type of ERP systems on the productivity of commercial banks; ascertain the impact of ERP systems adoption on customer satisfaction in commercial banks; ascertain the effect of ERP systems adoption on employees satisfaction in commercial banks; and evaluate the impact of ERP systems adoption on the overall efficiency of commercial banks under study. A combination of sample survey and oral interview were used to collect data on several aspects of performance from five selected commercial banks in South-west Nigeria. A total population of 750 respondents from the five selected commercial banks was considered manageable and therefore constitutes the sample size of this study. The data collected was analyzed using simple percentages and relative frequencies while the hypotheses formulated were tested using Z-test statistics and Test of Population Proportion at 5% level of significance. The findings from data analyzed indicates that ERP systems adoption have significant impact on the performance of the studied commercial banks; the type of ERP systems adopted also have significant impact on the productivity of commercial banks; ERP systems adoption have significant impact on customer satisfaction through efficient service delivery; ERP systems adoption have significant impact on employees’ satisfaction through participative management and continuous training; ERP systems adoption have significant impact on the overall efficiency of the commercial banks under study. The study however revealed that commercial banks adopting ERP systems should know that it is a continuous process that is embodied in a rapidly changing information technology world, hence they must be abreast of the latest development in the industry or they will face the risk of losing out in today’s competitive and turbulent operating environment. The study also recommends that ERP systems is an important strategic tools for surviving in today’s highly competitive operating environment, hence any commercial bank (irrespective of size) that must compete favourably and surpass its rivals must adopt ERP systems as an essential infrastructure. Also, commercial banks adopting ERP system must at the outset select the ERP systems modules that fit the business practices and processes of their banks, a strategic fit analysis of operational requirements and ERP systems features with the involvement of technical staff and key users is a necessity in this regard. Besides, commercial banks implementing ERP systems must identify the relevant critical success factors that must be in place for the successful ERP systems implementation in order to realize its full benefits. The findings of this study can contribute to improved decision making and commercial banks’ efficiency especially in the aspect of setting ERP systems performance standards at the time of acquisition and implementation.

CHAPTER ONE

INTRODUCTION

Background of the Study

The most significant development of the millennium which has substantially influenced business operations globally is the emergence of the information age. Taking advantage of rapid technological progress and financial market development, a number of innovative products have been developed in recent years. As we live in a world that is driven by information and Information Technology (IT), IT is changing every aspect of human endeavour including business and organization. The business environment is equally changing dramatically, and in order to stay competitive in the market, organization must improve their business practices and procedures by upgrading their capability to generate and communicate accurate and timely information toward the realization of stated objectives (O’Bren, 2008).

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