APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC

CHAPTER ONE INTRODUCTION 1.1   BACKGROUND OF THE STUDY It is apparent that modern Nigeria cannot exist without the financial service industry. In the recent past, this study has experienced tremendous growth and undergone great changes. In the country, varying forms of deregulation, competition, more demanding customers and drive to exceed customer’s expectation have created an […]

Continue Reading

TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A CASE STUDY OF ZENITH BANK OF NIGERIA PLC AND DIAMOND BANK PLC

CHAPTER ONE 1.0              BACKGROUND OF THE STUDY Udeagha (1999:1) observed that Nigerian banks are regarded as the most important custodians of the Liquid asset of most Nigerian citizens, foreigners, groups, organizations and government. They receive money in the form of deposits, transfers or payment from these individuals; social or economic units and government for safe-keeping […]

Continue Reading

THE PROSPECTS OF TOTAL QUALITY MANAGEMENT IN THE NIGERIA POWER SECTOR

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The dynamic nature of changes in the environment, particularly as they affect the tastes and aspirations of consumers, underscore the need to respond effectively to challenges posed by the changes. On the account of deregulation of our economy, competition has become a major challenge which chief executives […]

Continue Reading

THE APPLICATION OF BENCHMARKING AND TOTAL QUALITY MANAGEMENT (TQM) AS TOOLS IN GAINING COMPETITIVE ADVANTAGE: A STUDY OF MAY AND BAKER PLC AND UNILEVER NIGERIA PLC

CHAPTER ONE INTRODUCTION 1.0   BACKGROUND OF THE STUDY         In the past, there was often this confusion in the mind of an average consumer in a developing country like Nigeria regarding the choice of the imported product he preferred, whether it is “the made-in-America” or “the made –in- Japan” especially in the area of electronics. […]

Continue Reading