APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is apparent that modern Nigeria cannot exist without the financial service industry. In the recent past, this study has experienced tremendous growth and undergone great changes. In the country, varying forms of deregulation, competition, more demanding customers and drive to exceed customer’s expectation have created an … Read more