CONFLICT RESOLUTION STRATEGIES USED BY NURSE MANAGERS IN TEACHING HOSPITALS IN ANAMBRA STATE

  CHAPTER ONE INTRODUCTION Background to the Study Conflict is a normal part of any healthy relationship (George, 2011). After all, two people cannot be expected to agree on everything, all the time. Although there is no universal definition of conflict (Kelly, 2006; Patton, 2014), it can be described as a process in which one […]

Continue Reading

CONFLICT MANAGEMENT IN THE PUBLIC SECTOR: A CASE STUDY OF NATIONAL ARCHIVES ENUGU ZONAL OFFICE

CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY Industrial or Organizational Relations as a subject of study is concerned with the behaviour of men in organizations in which they work for living (Swinton 2008:1). Organizational Relations attempts to explain patterns of cooperation, conflict management and resolution among workers and between two groups (Black 2000:17). Benton (2000:1) […]

Continue Reading